Duvoon Refund Policy

Thank you for choosing Duvoon!

We want to ensure your satisfaction with every purchase. If you need to return or exchange an item, please carefully read our Refund Policy below:

Refunds and Exchanges

We offer refunds and exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Refunds and Exchanges:

To be eligible for a refund or exchange, the item must meet the following criteria:

  • The item must be unused and in the same condition as received.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

Please note that only regular-priced items may be refunded; sale items are non-refundable. If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.

Exempt Goods:

The following items are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds may be granted under the following circumstances:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refund Process:

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven't received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted. If the issue persists, please contact us at info@Duvoon.com.

Shipping:

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for the exchanged product to reach you may vary depending on your location. Unfortunately, we cannot guarantee that we will receive your returned item.

Additional Assistance:

For any further assistance, inquiries, or to report a late or missing refund, please contact us at info@Duvoon.com.

Thank you for choosing Duvoon – Your satisfaction is our priority!